FAQ

When will I receive my order?

We make all the items on demand. Please allow up to 5 business days for your order to be shipped.

Shipping times:

Yoga Mats:

USA Orders • 5-7 business days

International Orders • 2 to 4 weeks (This can be earlier depending on your location)

Yoga Bracelets and Other Yoga items in our store

USA Orders •  2-6 weeks (This can be earlier depending on your location)

International Orders • 2-6 weeks (This can be earlier depending on your location)

What is your return policy for Yoga Mats?

We exchange or issue store credit for all returned items.

Please ship your order to:

Attn: James / LotusMats Returns
Parcel Collect 10028 75391
Shop 3, 120 Yellowwood Avenue
Harrisdale, Perth Western Australia 6112

Return Requirements:

  • Must be postmarked within 30 days of ship date
  • Item(s) must be unworn, unwashed, unaltered merchandise
  • Items on Sale are FINAL and can’t be returned

*If a return item is not eligible, the customer will be held responsible for the necessary Restocking Fees.  The Customer is responsible for the shipping costs on returns.

What is your return policy on other Yoga items from LotusMats.com?

Please contact us at support@lotusmats.com for returns authorisation outlining the issue and  description of the Yoga item. 

Return Requirements:

  • Must be postmarked within 30 days of ship date
  • Item(s) must be unworn, unwashed, unaltered merchandise
  • Items on Sale are FINAL and can’t be returned

*If a return item is not eligible, the customer will be held responsible for the necessary Restocking Fees.  The Customer is responsible for the shipping costs on returns.

How much does the shipping and handling costs? 

USA Orders • $10 to $15

International Orders • $15 to $30 depending on location.

Why does my order look different from the website?

We make all the items on demand. Every item is unique. If your mat significantly differs from the one on site, please contact our customer support team.

Customers are responsible for any local customs charges, import taxes or duties or any similar charges related to your shipments by receiving country.

What do I use to clean the Yoga Mat? Do not clean with chemicals, just wipe with water damp cloth to clean mat.
Can I use these Yoga Mats for Hot Yoga? Our current production of Yoga Mats are not suitable for Hot Yoga.  We are always looking at ways to improve our Yoga Mats and we hope to have these suitable for Hot Yoga very soon.

International Shipping Disclaimer 

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.